© 2018 Hearts Desire Fiber, 70 Lafayette Parkway, Rochester, NY 14625-2069

Shipping & Returns

stock photo from dreamstime.com

Shipping Policy

Because of a change in USPS policies, as of August 28, 2016, any packages undelivered and returned to sender will be charged a return shipping fee.

I usually ship within 1 business day of receiving your payment.  If I am unable to ship within that time frame I will contact you immediately.  Shipping within the US is via USPS and reflects the cost of postage and packaging.  All packages shipped include a tracking number and you will be able to see that number in your purchase history in Etsy as soon as I ship the item.  I am not liable for the loss of a package once tracking has confirmed that it has been delivered.  In any case, please contact me if your package was not delivered and I will try to assist in finding it.  Please contact me before placing a large order if you have any concerns about costs of shipping or would like to specify a method.  Most packages over a $150 dollars are shipped with insurance and orders over $250 are shipped with signature confirmation.  Shipping charges are not refundable.

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any and all customs, duties and import taxes that may apply. I'm not responsible for delays due to customs.  I am based in the US and therefore do not abide by any regulations or rules outside the United States.

Return & Exchange Policy

I gladly accept returns, exchanges, and cancellations

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  • Contact me within: 7 days of delivery

  • Ship items back within: 14 days of delivery

  • Request a cancellation: before item has shipped

 

Please notify us via email or contact form if you are returning a purchase.  While you are still responsible for all shipping charges both to and from, I can assist you with the return by sending you a shipping label that includes a tracking number.  If you prefer to send the purchase back via your own method you will need to employ a tracking number.  I do not refund anything until the item is back in my hands.  Nothing is refundable if it has been altered or damaged in any way.  If you purchase a quilt pack of strips, fat quarters or anything packaged and you open it, THE SALE IS FINAL.